When you buy our products/services, your purchase is covered by our Exchange guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full Exchange of product. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within 3 days of your receipt. Please include your order number (sent to you via email after ordering) and optionally tell us why youâ€™re requesting a refund â€“ we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Exchange of products is being processed within 3 days period.